Return & Refund Policy

Last Updated: July 13, 2026

At Acero Boots, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 30 calendar days from the date your order is delivered.

To be eligible for a return:

• The item must be unused and in its original condition.

• The boots must show no signs of wear outdoors.

• All original packaging, tags, accessories, and documentation must be included.

• Proof of purchase (order confirmation or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

• Products showing signs of use or damage caused by the customer.

• Items returned without original packaging.

• Gift cards.

• Clearance or final sale items (when clearly identified at the time of purchase).

• Customized or personalized products.

3. How to Start a Return

To initiate a return, please contact our Customer Support before shipping any item.

Please provide:

• Order number

• Customer name

• Reason for the return

• Photos of the product (if applicable)

Our support team will provide return instructions and the appropriate return address.

Returns sent without prior authorization may not be accepted.

4. Return Shipping Costs

If the return is due to:

Customer preference (wrong size, change of mind, etc.)

• The customer is responsible for all return shipping costs.

Our error (wrong item shipped, defective product, damaged during transit)

• Acero Boots will cover the return shipping costs or provide an appropriate solution.

Original shipping charges are non-refundable unless the return results from our error.

5. Inspection Process

Once your returned item is received, our team will inspect it.

Inspection typically takes 3–7 business days after delivery to our warehouse.

We will notify you by email regarding the approval or rejection of your return.

6. Refunds

If your return is approved, your refund will be processed to the original payment method.

Refund processing times:

• Credit Cards: 5–10 business days (depending on your bank).

• PayPal: Usually within 2–5 business days after approval.

• Other payment methods: Processing times may vary.

Shipping fees are not refunded except when the return is due to our error.

7. Exchanges

We currently offer exchanges for:

• Manufacturing defects.

• Incorrect items received.

For size exchanges, customers may be responsible for return shipping costs depending on the destination country.

Inventory availability is not guaranteed until the replacement order is processed.

8. Defective or Damaged Products

If your product arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery.

Please include:

• Order number.

• Photos showing the issue.

• Description of the problem.

We will evaluate the case and offer one of the following solutions:

• Replacement.

• Full refund.

• Partial refund.

• Store credit.

9. Lost Packages

If your tracking information indicates delivery but you did not receive your package, please contact both the shipping carrier and our Customer Support.

If the package is confirmed lost during transit, we will investigate the shipment and provide an appropriate resolution.

10. Customs Duties and Taxes

International orders may be subject to import duties, customs fees, VAT, or local taxes imposed by the destination country.

These charges are the customer's responsibility and are not refundable.

If an order is refused because customs fees were not paid, shipping charges and any carrier return fees may be deducted from the refund.

11. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before reshipment.

12. Contact Us

If you have any questions regarding this policy, please contact our Customer Support.

We are committed to resolving every issue fairly and as quickly as possible.